Attempted sign-in with various adobe user accounts. run the uninstall and clean utility to remove the product, and any other acrobat-related software and settings, then re-installed. uninstalled, and re-installed the product The product is not registered.Next launch the process repeats. Upon successfully entering their adobe ID, the product closes without error. When the computer is in place and connected to the network, the user is prompted to enter their Adobe ID to register the product. I install the software at build-time and the software cannot get out onto the internet. Some of these users elect to purchase Acrobat Pro DC in the perpetual serial-number edition to keep the software with the machine through staff changes. I build and install computer images for faculty and staff at a university.